Customer Support
Absolute Customer Satisfaction
ACGI Software’s customer-focused support team is dedicated to providing timely, quality service and product support to our community of customers. We realize that membership management software and solutions are vital infrastructure investments and we understand these systems are applied to mission-critical processes that impact your organization, staff and members. Our approach is to provide both responsive product support and proactive account management to ensure the post-implementation and ongoing success of your system. Our goal is to achieve “absolute customer satisfaction”.
Product Support
ACGI Product Support is available to help you get the best results from your system. Three standard support plans are offered or we can customize a plan to meet your needs. We track each inquiry from initial contact—your first support request—through problem resolution. ACGI customer support team provides exceptional service by employing thorough knowledge of ACGI products, many years of association experience, and advanced customer care tools built on ACGI’s AssociationAnywhere® platform.
Request support by completing a support request or simply call ACGI Customer Support at 410.772.8950, x102.
Account Management
All ACGI customers, regardless of their size, are assigned an Account Manager, who is responsible for his or her customers’ post-implementation success and satisfaction. An ACGI Account Manager’s responsibilities include activities such as:
- Managing user adoption and planning for ongoing training and education
- Identifying key changes to your business and the potential impact on your implementation; recommending strategies for closing any “gaps”
- Helping you create a long-term success plan, focused on key success criteria we’ve identified through years of experience
- Sharing best practices to help you get the most from your ACGI investment